Subzon Return Policy
At Subzon, we are dedicated to ensuring your satisfaction with every purchase. We understand that situations may arise where you need to return a product. To facilitate a smooth and transparent return process, we have established the following return policy:
Return Period
We offer a 2-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. The item must be in its original, unused, and undamaged condition.
2. It must be accompanied by the original packaging, including all accessories, tags, and labels.
3. Returns are accepted only for damaged items or if you receive a product that is different from what you ordered.
Unboxing Video Requirement
For us to process a return, please provide an unboxing video that clearly shows the unopened package, the product, and any damage or discrepancies you wish to report. This video helps us verify your claim and improve our quality control.
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact our customer support team within 2 days of receiving the product. Please provide your order number, a brief description of the issue, and attach the unboxing video.
2. Our customer support team will review your request and provide you with instructions on how to proceed if your return is approved.
3. Once approved, you will receive a return authorization number and detailed instructions for returning the item.
4. Securely pack the item in its original packaging, including all accessories, and label the package with the provided return authorization number.
Return Shipping
If your return is accepted due to damage or receiving a different product, we will cover the cost of return shipping. Our team will assist you in arranging for the return of the item.
Refund Process
Upon receiving the returned item and confirming its condition, we will process your refund. The refund will be issued using the original payment method. Please allow up to 7 business days for the refund to be processed and reflected in your account.
Exemptions
Please note that personalized or customized items are not eligible for returns unless they are damaged or incorrect.
Contact Us
If you have any questions or require assistance with the return process, please reach out to our customer support team at support@subzon.in
Subzon reserves the right to modify this return policy at any time without prior notice. Any changes to the policy will be updated on our website.
Thank you for choosing Subzon. We are committed to providing you with quality products and a seamless shopping experience.
